Scenario and Roadmap Development in SCOOP4C
This section reflects the outcomes reported in Deliverbale 4.2. The deliverable documents the findings of tasks 4.3 and 4.4 that were carried out in work package 4. Task 4.3 aimed at developing a roadmap of future areas of actions to guide policy makers as well as implementers and funding bodies of the once-only principle. The main objective of this roadmap was to spread the maximum potential of the OOP4C vision. The roadmap was developed based on the results gathered in tasks 4.1 and 4.2 of the work package 4, which are documented in the gap analysis report (see deliverable D 4.1). Identified gaps in the previous deliverable were classified in various types such as political commitment, technical interoperability, and trust and transparency. The eleven most pressing among the identified gaps in the different domains were evaluated as the areas of actions. For each area, a number of actions and measures were suggested to overcome the existing gaps and to enhance the OOP implementation in the cross-border cooperation between citizens and public sector. The recommended actions were extracted from productive collaborations between the project partners, the SCOOP4C community, and a broad group of relevant stakeholders. A number of stakeholder workshops have been conducted to deliberate with the participants the entries in the roadmap as well as policy recommendations for effective OOP implementation in cross-border settings in the five domains selected in D 4.1.
The work in Deliverable 4.2 was accomplished based on the identified gaps in D 4.1 and through intense interaction with the stakeholder community. An interactive methodology was applied to develop a comprehensive set of actions and measures with the aim to enhance the cross-border implementation of the OOP. The roadmapping methodologies used in previous EC projects, such as the eGovRTD2020 (Codagnone C. , 2007) (Ma & Wimmer, 2007), CROSSROAD (Lampathaki, et al., 2010) and eGovPoliNet (Wimmer & Majstorovic, 2015) as well as the methodology applied in A Digital Georgia project (Krabina, et al., 2013) were combined and customised according to the particular needs and requirements of the SCOOP4C project. This roadmapping methodology as customised for SCOOP4C is described in section 2.1. Subsequently, the interactive techniques that were applied to facilitate a fruitful contribution of relevant stakeholders are outlined in section 2.2.
One of the main objectives of this method is to facilitate fruitful participation of a variety of stakeholders during the development of the roadmap. The methodologies applied in the roadmapping exercise are described in chapter 0. Moreover, responsible actors were defined for each suggested action. The specified actors are expected to support the successful implementation of the OOP by accomplishing the recommended actions. Furthermore, the suggested actions in each area were grouped by topical areas. The roadmap was verified by the steering board member of the SCOOP4C project on the 25th September 2018 in Vienna, Austria after the final stakeholder session in the scope of the second conference of the project, which was successfully accomplished on the 24th September, as well, in Vienna. Task 4.4 aimed to develop policy recommendations for policy makers in both, national and EU levels, targeting also OOP implementers, funding bodies, and other relevant actors with the aim of including the once-only principle in high-level policies and in modernisation of the public administration. The policy recommendations were finally designed in form of a policy brief toward policy makers and other relevant stakeholders to convert the services of the public sector into once-only and digital by default solutions (see deliverable D 4.3 of WP4).
Additional information on methodology is described in Deliverable 4.2 (Section 2) available here.
For the identification of the OOP application domains the scenario development technique described throughout Deliverable 4.1 (Chapter 3), was adjusted to the specific context of the project and the desired future cross-border OOP scenarios. The policy domains for the scenarios were chosen basing on the “information areas related to citizens“ suggested in Article 2(2)(a) of the Single Digital Gateway Regulation (SDGR). The SDGR proposes a European gateway to inform and assist citizens with services within the EU. From the areas, the following five were selected for the scenario development:
- Education domain: education or traineeship in another Member State, leading to the scenario 'education', which outlines the process of a student applying for a study in another Member State in order to take a semester abroad
- Social protection domain: cross-border family rights, obligations and rules leading to the cross-border scenario called 'social protection', which addresses parental responsibilities in relation to registering the new-born citizen
- Taxation domain: work and retirement within the Union leading to the cross-border scenario called 'taxation', which is related to a citizen temporarily working in another Member State while still handling his tax declaration in the home country
- Moving domain: vehicles in the Union, in particular taking a motor vehicle temporarily or permanently to another Member State – leading to the scenario 'moving'
- Heath domain: healthcare related to buying prescribed pharmaceutical products in a Member State other than the one where the prescription was issued, on-line or in person, leading to the scenario 'health'
As initial step in the scenario development, each partner selected a scenario domain and subsequently identified the main actors (e.g. citizens, public administrations and businesses – informed in part also by the stakeholder analysis carried out in work package 2, cf. Deliverable 2.1) as well as the main interactions and supporting building blocks, challenges, needs, and enablers of the scenario.