Data quality |
DQA.4 |
Education, Social Protection, Taxation |
E.9, SP.8, T.11 |
Establish data quality assurance procedures |
Ensure that data is recorded and maintained properly, through the implementation of system checks, scheduling data cleansing procedures and procedures for the manual approval of automatically mapped data. |
Definition of data quality procedures, Enforcement of data quality procedures |
Enhanced quality of OOP data |
EU policy makers, National policy makers, Data mapping experts, Database owners and data aggregators, OOP implementers |
Data quality |
DQA.3 |
Education, Social Protection, Taxation, Moving, Health |
|
Ensure quality of new data |
Provide training courses, video tutorials and detailed how to deal with data-to-data recorders e.g. front-desk employees. |
Development of multilingual vocational training for data recorders |
Enhanced quality of new data, i.e. every piece of data is correctly recorded from the start. |
National policy makers, Public officials and employees, VET practitioners |
Data quality |
DQA.2 |
Taxation, Social Protection, Education |
T.5, SP.9, E.2, E.3 |
Ensure data quality in cross-border data exchange |
Data exchanged for cross-border services have to be based on seamless mapping service, code lists, common standards etc. to assure data quality. (compare different data requirements) |
Research on standards and mapping services, Adoption of EU-wide data standards |
Assured quality of data exchanged across borders |
EU policy makers, National policy makers, Experts in domain |
Citizen-centred design |
CCA.3 |
Social Protection, Health, Taxation, Moving, Education |
|
Develop OOP scenarios based on collected information on needs to create citizen centred solutions |
Regularly perform analysis of state of play in different OOP domains in order to be able to develop relevant citizen cantered OOP scenarios. |
Research on citizen's needs in OOP services, Design of future OOP scenarios, Implementation of enablers |
Elaborated scenarios in different OOP domains and applicable for different procedures. Higher level of acceptance by citizens, citizen centric aspects is more in focus. |
EU implementers, National implementers, Academia |
Interoperability Governance |
IGA.3 |
Education, Social Protection, Health, Moving, Taxation |
E.14, E.16, SP.8, H.8, M.10, T.8, T.9 |
Implement all components of eIDAS |
The eIDAS regulation covers various components including the eID for individuals, a digital seal for organisations, issuance of certificates, security tokens, digital signatures, timestamping, validation of certificates, and trust service list. However, s |
Implementation of regulations |
National implementers are responsible to make sure that all components of the eIDAS regulation are achieved. This will improve security and facilitate the cross-border authentication of individuals and the validation of communications and data exchange. |
National implementers |
Interoperability Governance |
IGA.2 |
Education, Moving, Social Protection, Health, Taxation |
E.4, E.11, M.4, SP.13, H.7, H.8, T.2, T.3 |
Establish an eDelivery building block in specified domains in all Member States |
Seamless implementation of the eDelivery node at the identified domains on the national level according to the evaluated deficiency. |
Implementation of regulations |
Implementation of the eDelivery building blocks in all Member States will ease the implementation and execution of the cross-border OOP services. |
National implementers |
Interoperability Governance |
IGA.1 |
Education, Moving, Social Protection, Health, Taxation |
E.4, E.11, M.4, SP.13, H.7, H.8, T.2, T.3 |
Investigate domains with lack of sufficient eDelivery nodes in all Member States |
An eDelivery node should be in place in each domain and all Member States in order to facilitate cross-border and cross-domain electronic data and document exchange. This action aims to investigate and point out any area where the eDelivery node is missin |
Research on successful diffusion of enablers |
Academia and EU policy makers should come together to investigate and specify all policy domains in the Member States, where the eDelivery is needed. The results will benefit to the implementation and interaction between Member States. |
Academia, EU policy makers |
Data protection and privacy |
DPA.5 |
Education, Moving, Health, Social Protection, Taxation |
|
Harmonized implementation of GDPR |
GDPR is already in place, but rules are not harmonised and there is no clear understanding what has to be implemented in terms of data protection. |
Implementation of regulations |
Clear rules on data protection in the EU and all member states. |
EU policy makers, National policy makers |
Data protection and privacy |
DPA.4 |
Education, Health, Taxation, Social Protection, Moving |
|
Control of the use of data by an independent institution |
An independent agency, like EU data protection officer should overlook the use of data for cross-border digital public services in order to avoid misuse of data |
Implementation of regulations |
More trust and transparency, control over the misuse of data |
EU policy makers, National policy makers |
Data protection and privacy |
DPA.3 |
Health, Education, Taxation, Moving, Social Protection |
H.4 |
Right to withdraw consent for data sharing any time |
Citizens should have right to withdraw their consent for data sharing any time easily and transparently if they feel a misuse of data. This also means they need to have a transparent overview of the use of their data and to whom at which time they have gi |
Policy Recommendation, Implementation of regulations |
More control and transparency of the use of data for citizens. Consequently, more trust of citizens in the state and the use of data. |
EU policy makers, National policy makers, Service providers |
Data protection and privacy |
DPA.2 |
Education, Social Protection, Health, Taxation, Moving |
|
Implement mandatory technical modules for citizens’ consent for data sharing |
Service providers should implement mandatory technical modules for any OOP service so that citizens can give or withdraw their consent for any OOP service according to Policy maker laws |
Implementation of enablers |
During the application for a cross-border service, citizens can choose if their data should be automatically exchanged between different member states or not |
EU policy makers, National policy makers, Service providers |
Data protection and privacy |
DPA.1 |
Education, Social Protection, Taxation, Moving, Health |
|
Agree on and implement common data protection standards |
Making agreement on and implementation of the common data protection standards for cross-border data exchange |
Implementation of regulations, Agree on common technical solutions |
Data protection standards paves the way for coherent cross-border data exchange |
EU implementers, National implementers, EU policy makers, EU policy makers, Service providers |
Motivators |
MA.5 |
Social Protection, Health, Taxation, Moving, Education |
|
Develop a standardized business process in cross-border OOP services with equivalent purposes/functionalities EU-wide. |
Implementation of standard business processes to guarantee intuitiveness and user friendliness in OOP in equivalent/adjacent services offered cross-border, so that both service providers and end users could intuitively understand the purposes and logic of |
Design processes |
User-friendliness and acquaintance of solution, which leads to higher citizens' motivation to use the service. |
EU implementers, National implementers |
Motivators |
MA.4 |
Social Protection, Health, Taxation, Moving, Education |
|
Educate citizens about benefits and positive impacts of the (cross-border) OOP by conducting workshops and distributing materials. |
Organization of educational events/workshops for citizens, as well as development and distribution of electronic or paper based brochures/booklets about the advantages of cross-border OOP. |
Active citizens engagement, Awareness raising to citizens |
Increased level of citizen's interest on services. High level of awareness of benefits and constructive impacts of the OOP solutions. Higher level of citizens' engagement. |
Service providers |
Motivators |
MA.3 |
Social Protection, Health, Taxation, Moving, Social Protection |
|
Communicate knowledge about benefits and positive impacts of the (cross-border) OOP implementation to citizens through PR campaigns |
Conduct PR campaign through major communication channels such as social media, TV, newspaper, etc., in order to reach different citizen groups. |
Awareness raising to citizens |
Increased level of citizen's interest on services. High level of awareness of benefits and constructive impacts of the OOP solutions. |
EU policy makers, National policy makers, Service providers |
Motivators |
MA.2 |
Social Protection, Health, Taxation, Moving, Education |
|
Inform citizens about benefits and positive impacts of the (cross-border) OOP implementation |
Making citizens aware of the benefits such as administrative burden reduction, cost and time saving etc. as well as the positive impacts on society and economy, which come by the (cross-border) OOP implementation |
Awareness raising to citizens |
Increased level of citizen's interest on services, higher level of awareness of benefits and constructive impacts of the OOP solutions will lead to more motivation among citizens. |
EU government, National government, Academia, NGOs |
Trust and Transparency |
TTA.6 |
Health, Social Protection, Education, Moving, Taxation |
H.6, SP.7, E.8, M.7, M.8, T.10 |
Provide rights to withdraw data sharing consent as well as to modify their personal data |
Citizens should have the right to withdraw their consent for data sharing as well as to, to correct and even delete (if not necessary) their personal data at any time |
Policy Recommendation |
More control on the correctness and use of personal data leads to higher level of trust |
EU policy makers, National policy makers, EU legislators, National legislators |
Trust and Transparency |
TTA.5 |
Health, Social Protection, Education, Moving, Taxation |
H.6, SP.7, E.8, M.7, M.8, T.10 |
Develop EU-wide transparency regulation |
Development of regulation on EU level, in order to grant transparency on the use of personal data that applies to all the EU-Members (in order to grant cross-border services). |
Implementation of regulations |
An EU wide transparency regulation is implemented and citizens are aware of it. Transparent use of personal data is guaranteed by government. |
EU government, National government, National legislators, EU legislators |
Trust and Transparency |
TTA.4 |
Health, Social Protection, Education, Moving, Taxation |
H.6, SP.7, E.8, M.7, M.8, T.10 |
Inform citizens about transparent implementation of the OOP |
Active distribution of educative and promotional materials on transparency aspects of OOP services among the citizens by government. |
Awareness raising to citizens |
Public awareness about transparent OOP implementation. Higher level of citizens' of trust. Willingness of citizens to cooperate in terms of use of personal data and data sharing consent. |
National government |
Trust and Transparency |
TTA.3 |
Health, Social Protection, Education, Moving, Taxation |
H.6, SP.7, E.8, M.7, M.8, T.10 |
Develop instructions for OOP service providers |
Elaboration of detailed instructions for service providers for all occasions, including accidental misuse, in order to reduce excessive personal responsibility of clerks. |
Design processes |
Higher level of service provider's confidence. Transparency in the OOP implementation will lead to higher level of trust in the OOP solutions. |
EU implementers, National implementers, Service providers |