Roadmap Area
Citizen-centred design
Nr. Roadmap Action
CCA.3
Scenario Domain
Social Protection
Health
Taxation
Moving
Education
Roadmap Action
Develop OOP scenarios based on collected information on needs to create citizen centred solutions
Description of Action
Regularly perform analysis of state of play in different OOP domains in order to be able to develop relevant citizen cantered OOP scenarios.
Measures
Research on citizen's needs in OOP services
Design of future OOP scenarios
Implementation of enablers
Expected Results
Elaborated scenarios in different OOP domains and applicable for different procedures. Higher level of acceptance by citizens, citizen centric aspects is more in focus.
Responsible actors Roadmap
EU implementers
National implementers
Academia