Roadmap Area
Nr. Roadmap Action
TTA.3
Gap Reference Nr.
Roadmap Action
Develop instructions for OOP service providers
Description of Action
Elaboration of detailed instructions for service providers for all occasions, including accidental misuse, in order to reduce excessive personal responsibility of clerks.
Measures
Expected Results
Higher level of service provider's confidence. Transparency in the OOP implementation will lead to higher level of trust in the OOP solutions.