Motivators |
MA.3 |
Social Protection, Health, Taxation, Moving, Social Protection |
|
Communicate knowledge about benefits and positive impacts of the (cross-border) OOP implementation to citizens through PR campaigns |
Conduct PR campaign through major communication channels such as social media, TV, newspaper, etc., in order to reach different citizen groups. |
Awareness raising to citizens |
Increased level of citizen's interest on services. High level of awareness of benefits and constructive impacts of the OOP solutions. |
EU policy makers, National policy makers, Service providers |
Motivators |
MA.2 |
Social Protection, Health, Taxation, Moving, Education |
|
Inform citizens about benefits and positive impacts of the (cross-border) OOP implementation |
Making citizens aware of the benefits such as administrative burden reduction, cost and time saving etc. as well as the positive impacts on society and economy, which come by the (cross-border) OOP implementation |
Awareness raising to citizens |
Increased level of citizen's interest on services, higher level of awareness of benefits and constructive impacts of the OOP solutions will lead to more motivation among citizens. |
EU government, National government, Academia, NGOs |
Trust and Transparency |
TTA.6 |
Health, Social Protection, Education, Moving, Taxation |
H.6, SP.7, E.8, M.7, M.8, T.10 |
Provide rights to withdraw data sharing consent as well as to modify their personal data |
Citizens should have the right to withdraw their consent for data sharing as well as to, to correct and even delete (if not necessary) their personal data at any time |
Policy Recommendation |
More control on the correctness and use of personal data leads to higher level of trust |
EU policy makers, National policy makers, EU legislators, National legislators |
Trust and Transparency |
TTA.5 |
Health, Social Protection, Education, Moving, Taxation |
H.6, SP.7, E.8, M.7, M.8, T.10 |
Develop EU-wide transparency regulation |
Development of regulation on EU level, in order to grant transparency on the use of personal data that applies to all the EU-Members (in order to grant cross-border services). |
Implementation of regulations |
An EU wide transparency regulation is implemented and citizens are aware of it. Transparent use of personal data is guaranteed by government. |
EU government, National government, National legislators, EU legislators |
Trust and Transparency |
TTA.4 |
Health, Social Protection, Education, Moving, Taxation |
H.6, SP.7, E.8, M.7, M.8, T.10 |
Inform citizens about transparent implementation of the OOP |
Active distribution of educative and promotional materials on transparency aspects of OOP services among the citizens by government. |
Awareness raising to citizens |
Public awareness about transparent OOP implementation. Higher level of citizens' of trust. Willingness of citizens to cooperate in terms of use of personal data and data sharing consent. |
National government |
Trust and Transparency |
TTA.3 |
Health, Social Protection, Education, Moving, Taxation |
H.6, SP.7, E.8, M.7, M.8, T.10 |
Develop instructions for OOP service providers |
Elaboration of detailed instructions for service providers for all occasions, including accidental misuse, in order to reduce excessive personal responsibility of clerks. |
Design processes |
Higher level of service provider's confidence. Transparency in the OOP implementation will lead to higher level of trust in the OOP solutions. |
EU implementers, National implementers, Service providers |
Trust and Transparency |
TTA.2 |
Health, Social Protection, Education, Moving, Taxation |
H.6, SP.7, E.8, M.7, M.8, T.10 |
Develop transparent mechanisms of personal data processing |
Provide transparency in procedures for accessing and processing of personal data in the OOP implementation by development of clear and acceptable tracking (reviewing) possibility for citizens. In addition, appropriate supporting political commitments, reg |
Design processes, Development of concepts |
Transparency in the OOP implementation will lead to higher level of trust on the OOP solutions. Data subject is able to identify and aware by whom, where and why their personal data was used, which builds trust. |
EU policy makers, National policy makers, EU implementers, National implementers, Service providers |
Trust and Transparency |
TTA.1 |
Education, Health, Moving, Social Protection |
E.11, H.5, H.14, M.12, SP.2 |
Implement transparent OOP solution for providing consent on data sharing |
Facilitate provision of the data subject’s consent for data sharing (including emergencies in case you are not able to provide) by defining an explicit and common concept of the process. |
Policy Recommendation, Implementation of enablers |
Clear concept and seamless implementation for providing consent of data sharing will increase the level of trust on OOP implementations |
EU implementers, National implementers, EU policy makers, National policy makers |
Technical Interoperability |
TA.4 |
Moving |
M.11 |
Extend ePayment system to national and international payment services |
To reduce administrative burden and provide access to a wider range of citizens, the EU-wide ePayment system should be usable with national and international private payment services like PayPal or SofortÜberweisung. |
Implementation of enablers |
Facilitate cross-border secure payment to increase citizens’ mobility across Europe and attract more citizens to use public services. |
EU implementers, National implementers |
Technical Interoperability |
TA.1 |
Education, Moving, Taxation |
E.7, E.16, M.10, T.8, T.9 |
Implement cross-border eID according to eIDAS |
As eID is enforced in most Member States through the eIDAS, the use of the eID should now be also applied to cross-border services. Therefore national implementers have to review the national standards and adjust them accordingly. |
Implementation of enablers |
The cross-border authentication and authorisation through national eID will ease the mobility of citizens across the EU and boost cross-border OOP implementations in general. |
National implementers |
Semantic Interoperability |
SA.5 |
Moving |
M.16 |
Provide information on national portals and information systems at least in English in addition to the local language |
Provision of information and services on national portals and information systems in two different languages (English and local language). Therefore policy makers and national implementers have to work together to achieve high quality translations. The mu |
Policy Recommendation |
Information in additional languages will remove language barriers and enhance the freedom of mobility of citizens of the EU Member States. Citizens can apply easy for services in different EU Member States and cross-border processes can benefit from the m |
EU policy makers, National policy makers, National implementers |
Semantic Interoperability |
SA.3 |
Taxation, Moving, Education |
T.4, M.6, E.2 |
Develop and implement multilingual code lists |
Development and implementation of multilingual code lists of objects in each respective domain (e.g. universities and courses in the education domain) will ease cross-border OOP implementations. Policy makers and EU implementers have to work together to a |
Implementation of enablers |
Multilingual code lists enable and simplify data exchange between EU member states, reducing administrative burden and easing the general processes of OOP implementations. |
EU implementers, EU policy makers |
Organisational Interoperability |
OA.8 |
Education, Health, Moving, Social Protection, Taxation |
|
Define effective organizational structures for OOP implementation |
Appropriate organizational structures at national and EU level are necessary for seamless OOP implementation. An effective organization structure should be defined at EU level and following at national level. |
Development of concepts |
Harmonised organizational structures across Europe will facilitate appropriate cross-border cooperation and consequently pave the way for seamless OOP implementation |
EU policy makers |
Organisational Interoperability |
OA.7 |
Education, Health, Moving, Social Protection |
E.2, E.4, E.8, H.11, M.12, SP.13 |
Develop rules of authorisation of organisations and person |
Member States have bilateral and had hoc solutions for giving rights to use services (data) for administrations and persons. |
Development of guideline, Development of tools for authorisation |
The processes of authorisation of administrations (rights are granted by service providers) and authorisation of persons are separated (granted by service consumers). Tools and guidelines are prepared. |
EU policy makers, National policy makers, National implementers |
Organisational Interoperability |
OA.6 |
Health, Moving |
H.6, M.8, M.14 |
Ensure transparent OOP services |
Design and implementation of transparent OOP services according to the EU and national legislations. This could be achieved by implement citizen’s control for own data: Notify / get citizens’ consent on how their data is used (e.g. who can have access) |
Implementation of public services, Development of concepts |
Higher citizen satisfaction and acceptance of the OOP solution. Transparency is important for citizens as citizens need to be in control of their data |
OOP implementers |
Organisational Interoperability |
OA.5 |
Education, Health, Moving, Social Protection, Taxation |
|
Rules and guidelines for authorisation on data access |
Eligible entities to access personal data should be defined with consideration of trust and transparency |
Implementation of regulations, Development of guideline |
Higher level of data protection and transparency and consequently, more trust on OOP services |
EU legislators, EU legislators, EU policy makers, National policy makers |
Organisational Interoperability |
OA.4 |
Education, Health, Social Protection, Moving, Taxation |
|
Reference processes for interaction in secure data exchange |
EU-wide reference process should be defined and implement in order to support secure interaction and data exchange between different entities from all Member States |
Design processes, Implementation of systems |
Secure, clear, and precise processes for data exchange, which will lead to accurate OOP implementation |
EU policy makers, EU implementers |
Organisational Interoperability |
OA.2 |
Education, Health, Moving, Social Protection |
E.12, E.18, H.2, M.9, SP.1 |
Adjust organisational structures with aim to clearly define the national contact points |
Clear definition of the organisational structures at national level to determine national contact points. This can ease the cross-border cooperation between national entities from all Member States |
Policy Recommendation |
Seamless cross-border cooperation will support smooth cross-border OOP implementation |
National policy makers |
Legal Interoperability |
LA.6 |
Moving, Social Protection, Taxation |
M.9, SP.1, SP.9, SP.10, T.2 |
Adjust legislation with aim to update form requirements in public sector according to e-government and OOP |
Form requirements in part of the current legislation is incompatible with the concept of OOP. Legislation should be amended according to the form requirement with aim to support implementation of the OOP and e-government. |
Research of sufficient legislation base, Implementation of regulations |
Abolished any incompatible between OOP implementation and form requirements. Consequently eliminate the legal barriers for the OOP implementation and data sharing between public sector entities |
National legislators |
Legal Interoperability |
LA.5 |
Moving, Social Protection |
M.9, SP.12 |
Adjust national legislations according to EU legislation to define clear decision-making structures as well as responsibilities |
Insufficient decision-making power at the correct level with unclear responsibilities could threat the cross-border OOP implementation. Consequently, development of legal acts and guidelines, which clearly define responsibilities at different levels of go |
Implementation of regulations |
National legislations will facilitate cross-border cooperation of national entities and furthermore, ease the OOP implementation at different levels. |
National legislators |