General Information
Cases/Enablers
OOP Case
Appetizer
The GAAA converts the citizens and business from buyers of administrative services into individuals and companies with problems, which can be solved by the administrations by provisioning of administrative services.
OOP aspect
OOP synonym
Short summary
The GAAA supports the provision of information about the administrative services in “problem centered form” (focused on citizens and businesses and events of life) not in “service centered form” (focused on administration). The problem definition consists of a sequence of necessary activities ensuring the corresponding problem solving. This sequence includes only one service, related exactly to the problem solved and excludes services, concerning providing the data from other administrations.
This way the GAAA is a further development of Once-Only Principle.
This way the GAAA is a further development of Once-Only Principle.
URL
Focus
Citizens
Business
Start date
Domain
Public matter
Scope
Region/Municipal
Country
Bulgaria
Nature and status of project
Rolled Out
Is the OOP case/enabler mandatory?
Mandatory
ENABLING ASSETS OR COMPONENTS
Legal interoperability
Municipality Legislation
DATA HANDLING / DATA EXCHANGE
Type of data sharing
Actual data
Data handler
Stakeholder name
Sofia Municipality
Stakeholder category
Government
Stakeholder name
Citizens
Stakeholder category
Citizen
Architecture
Citizens and Business are direct consumers of GAAA-data, prepared by Sofia Municipality.
Lessons learned
It turned out that was very difficult to change the way of thinking of administration - from services seller to institution charged with the responsibility for solving of problems of citizens and business.