Cases

The following are the existing OOP cases that were identified through the case analyis  in Deliverable 1.2:

Scenario:

To provide you a brief introduction to the future OOP scenario in social protection domain, we kindly ask you to watch the following video. Alternatively you may click through the subsequent slideshow, which contains subtitles to explain the scenario interactions. Moreover, the textual description and posters could be found under the  interactive slideshow.

Video:

Social Protection Scenario from SCOOP4C on Vimeo.

Slideshow:

 

Description:

 
Julia, who is pregnant, is staying with her husband Thomas for a certain period of time in Germany. Julia and Thomas are from Austria. During this stay the woman delivers her baby in a hospital (1). Still in Germany, the parents of the new-born want to register their child in Austria as well as getting European Social Security Number (ESSN) and family allowance for new born. The hospital reports the birth to the local Civil Registry Office as they are still in Germany they should do the process through the German authorities (2). The parents do not need to go to the Central Civil Registry, as they can register online (3) using eID ESSN to proof their identification. The local Civil Registry gets the relevant personal data from the parents through the eID (4). Office registers the birth of the new-born in the Citizen Registry and issue the (ESSN for him (5). An Employee of the Ministry of the Interior in Germany issues the birth certificate (6) to the parents and then, transfer the recorded data of the new born as well as ESSN that issued for new born child to the Ministry of the Interior in Austria (7). Public document regulation facilitates automatic cross-border data exchange by providing multilingual standard forms that tackle language issue . This regulation guaranties acceptance of certain public documents, which issued by authorities of other member states or by EU authorities.    
The data can be automatically stored in the central civil register in Austria and doesn’t need any manual actions. The Ministry of the Interior in Austria proceed relevant data including the ESSN to the Ministry of Finance in Austria (8). Then, Ministry of Finance delivers the social benefit (family allowance) to the parents (9).
 
If the Ministry of Interior in Austria wants to clarify with his counterpart in Germany about the authenticity of the birth certificate received data, they can use the Internal Market Information System (IMI) (7,10). The IMI-System is an online multilingual tool that helps authorities cooperate across border. It is accessible over the internet and at the same time it is secure and data protection friendly. The IMI has a multilingual directory of authorities, which works with pre-translated questions and answers. 

European Social Security Number could help to identify mobile EU citizens and make it quick and easy to determine if, and what, social security coverage exists across-borders. ESSN aims to facilitate the mobility of workers and to combat social fraud. Initial canvassing of opinions shows that the initiative is welcomed by various social security organisations in the Member States. The ESSN would greatly simplify digitalisation between citizens and public authorities. It also has the potential to simplify and increase security of digitalisation between participating Member State authorities.
 
Social Protection Domain

Gap list Social Protection

Roadmap Action List (Social Protection)

Roadmap Area Nr. Scenario Domain Gap Reference Nr. Roadmap Action Description of Action Measures Expected Results Responsible Actors Roadmap
Motivators MA.1 Social Protection, Health SP.3, SP.4 Expand existing OOP future scenarios to develop more comprehensive OOP solutions in different procedures. Extension of the OOP scenarios with the aim of including extra procedures (including more public services in specific domain). Ensure the coverage of different services in order to raise the motivation aspect. Design of future OOP scenarios As the extended scenarios are covering a wider range of services in each domain, citizens’ participation and motivation to use OOP solutions will increase. EU implementers, National implementers, Service providers
Trust and Transparency TTA.6 Health, Social Protection, Education, Moving, Taxation H.6, SP.7, E.8, M.7, M.8, T.10 Provide rights to withdraw data sharing consent as well as to modify their personal data Citizens should have the right to withdraw their consent for data sharing as well as to, to correct and even delete (if not necessary) their personal data at any time Policy Recommendation More control on the correctness and use of personal data leads to higher level of trust EU policy makers, National policy makers, EU legislators, National legislators
Trust and Transparency TTA.5 Health, Social Protection, Education, Moving, Taxation H.6, SP.7, E.8, M.7, M.8, T.10 Develop EU-wide transparency regulation Development of regulation on EU level, in order to grant transparency on the use of personal data that applies to all the EU-Members (in order to grant cross-border services). Implementation of regulations An EU wide transparency regulation is implemented and citizens are aware of it. Transparent use of personal data is guaranteed by government. EU government, National government, National legislators, EU legislators
Trust and Transparency TTA.4 Health, Social Protection, Education, Moving, Taxation H.6, SP.7, E.8, M.7, M.8, T.10 Inform citizens about transparent implementation of the OOP Active distribution of educative and promotional materials on transparency aspects of OOP services among the citizens by government. Awareness raising to citizens Public awareness about transparent OOP implementation. Higher level of citizens' of trust. Willingness of citizens to cooperate in terms of use of personal data and data sharing consent. National government
Trust and Transparency TTA.3 Health, Social Protection, Education, Moving, Taxation H.6, SP.7, E.8, M.7, M.8, T.10 Develop instructions for OOP service providers Elaboration of detailed instructions for service providers for all occasions, including accidental misuse, in order to reduce excessive personal responsibility of clerks. Design processes Higher level of service provider's confidence. Transparency in the OOP implementation will lead to higher level of trust in the OOP solutions. EU implementers, National implementers, Service providers
Trust and Transparency TTA.2 Health, Social Protection, Education, Moving, Taxation H.6, SP.7, E.8, M.7, M.8, T.10 Develop transparent mechanisms of personal data processing Provide transparency in procedures for accessing and processing of personal data in the OOP implementation by development of clear and acceptable tracking (reviewing) possibility for citizens. In addition, appropriate supporting political commitments, reg Design processes, Development of concepts Transparency in the OOP implementation will lead to higher level of trust on the OOP solutions. Data subject is able to identify and aware by whom, where and why their personal data was used, which builds trust. EU policy makers, National policy makers, EU implementers, National implementers, Service providers
Trust and Transparency TTA.1 Education, Health, Moving, Social Protection E.11, H.5, H.14, M.12, SP.2 Implement transparent OOP solution for providing consent on data sharing Facilitate provision of the data subject’s consent for data sharing (including emergencies in case you are not able to provide) by defining an explicit and common concept of the process. Policy Recommendation, Implementation of enablers Clear concept and seamless implementation for providing consent of data sharing will increase the level of trust on OOP implementations EU implementers, National implementers, EU policy makers, National policy makers
Technical Interoperability TA.5 Social Protection Develop basic registries on national level A key to implement successful OOP services is to provide the necessary connections to the relevant data storages. National implementers have to make sure that necessary basic registries exist on their national level and have the expected interfaces to con Implementation of systems Sufficient national registries in different domain will simplify the digital data exchange in public services on national and EU level. The access to these registries will reduce the administrative burden for both sides and allow faster processes for publ National implementers
Technical Interoperability TA.2 Taxation, Social Protection, Health, Education T.6, SP.13, H.8, E.4 Implement EU-wide enablers and infrastructures Widespread and effective implementation of the EU-wide technical enablers such as eDelivery as well as infrastructures (e.g. information systems and portals) to assure secure EU-wide communication Implementation of enablers Facilitates secure communication and data exchange between entities in different countries EU implementers
Semantic Interoperability SA.2 Social Protection, Education SP.6, E.2, E.3 Define and implement EU-wide vocabulary Definition and implementation of common EU-wide vocabulary. D-CAT is already in place and could be used in every member states. D-CAT is a standard model and vocabulary that facilitates the consumption and aggregation of metadata from multiple catalogues. Implementation of enablers Common vocabularies enable and simplify cross-border data exchange. Moreover, they enable automated translation and mapping for cross-border services, thereby reducing errors and administrative burden. EU implementers, EU policy makers
Organisational Interoperability OA.8 Education, Health, Moving, Social Protection, Taxation Define effective organizational structures for OOP implementation Appropriate organizational structures at national and EU level are necessary for seamless OOP implementation. An effective organization structure should be defined at EU level and following at national level. Development of concepts Harmonised organizational structures across Europe will facilitate appropriate cross-border cooperation and consequently pave the way for seamless OOP implementation EU policy makers
Organisational Interoperability OA.7 Education, Health, Moving, Social Protection E.2, E.4, E.8, H.11, M.12, SP.13 Develop rules of authorisation of organisations and person Member States have bilateral and had hoc solutions for giving rights to use services (data) for administrations and persons. Development of guideline, Development of tools for authorisation The processes of authorisation of administrations (rights are granted by service providers) and authorisation of persons are separated (granted by service consumers). Tools and guidelines are prepared. EU policy makers, National policy makers, National implementers
Organisational Interoperability OA.5 Education, Health, Moving, Social Protection, Taxation Rules and guidelines for authorisation on data access Eligible entities to access personal data should be defined with consideration of trust and transparency Implementation of regulations, Development of guideline Higher level of data protection and transparency and consequently, more trust on OOP services EU legislators, EU legislators, EU policy makers, National policy makers
Organisational Interoperability OA.4 Education, Health, Social Protection, Moving, Taxation Reference processes for interaction in secure data exchange EU-wide reference process should be defined and implement in order to support secure interaction and data exchange between different entities from all Member States Design processes, Implementation of systems Secure, clear, and precise processes for data exchange, which will lead to accurate OOP implementation EU policy makers, EU implementers
Organisational Interoperability OA.2 Education, Health, Moving, Social Protection E.12, E.18, H.2, M.9, SP.1 Adjust organisational structures with aim to clearly define the national contact points Clear definition of the organisational structures at national level to determine national contact points. This can ease the cross-border cooperation between national entities from all Member States Policy Recommendation Seamless cross-border cooperation will support smooth cross-border OOP implementation National policy makers
Legal Interoperability LA.6 Moving, Social Protection, Taxation M.9, SP.1, SP.9, SP.10, T.2 Adjust legislation with aim to update form requirements in public sector according to e-government and OOP Form requirements in part of the current legislation is incompatible with the concept of OOP. Legislation should be amended according to the form requirement with aim to support implementation of the OOP and e-government. Research of sufficient legislation base, Implementation of regulations Abolished any incompatible between OOP implementation and form requirements. Consequently eliminate the legal barriers for the OOP implementation and data sharing between public sector entities National legislators
Legal Interoperability LA.5 Moving, Social Protection M.9, SP.12 Adjust national legislations according to EU legislation to define clear decision-making structures as well as responsibilities Insufficient decision-making power at the correct level with unclear responsibilities could threat the cross-border OOP implementation. Consequently, development of legal acts and guidelines, which clearly define responsibilities at different levels of go Implementation of regulations National legislations will facilitate cross-border cooperation of national entities and furthermore, ease the OOP implementation at different levels. National legislators
Legal Interoperability LA.4 Moving, Social Protection M.9, SP.12 Develop EU legislations to facilitate harmonised and clear decision making structure For both national and cross-border OOP implementation, a harmonised and clear decision making structure is needed in all Member States. Implementation of regulations Clear and harmonised decision-making structure in all Member States through EU legislation or policy recommendation EU legislators
Legal Interoperability LA.3 Education, Health, Moving, Social Protection, Taxation E.18, H.4, H.5, H.6, M.7, M.8, M.12, M.14, SP.2, SP.7, T.10, T.12 Develop guidelines accompanying all EU regulation Development of guidelines such as complementary documents to all EU regulations (e.g. GDPR) with the aim of avoiding different interpretation and various implementation on national levels Development of guideline Development of convenient guidelines by EU policy makers could lead to corresponding interpretations of EU legislations and consequently more harmonisation at EU level and more sufficient cross-border OOP implementation EU policy makers
Legal Interoperability LA.2 Education, Health, Moving, Social Protection, Taxation E.3, E.12, E.18, H.2, H.11, M.2, M.17, SP.9, SP.10, T.2 Harmonisation of national legislation National legislators and policy makers should reform and harmonise national legislations in many fields, regarding the substance of the topics (not just the form for transfer of data but e.g. entry requirements to higher education; how components of drugs Implementation of regulations Harmonised legislation in EU Member States (i.e. not identical legislation but harmonised to a sufficient degree to permit free movement) so that there can be meaningful data transfers across Europe. This should not leading to identical legislations but a National policy makers, National legislators