Cases

The following are the existing OOP cases that were identified through the case analyis  in Deliverable 1.2:

Scenario:

To provide you a brief introduction to the future OOP scenario in moving, we kindly ask you to watch the following video. Alternatively you may click through the subsequent slideshow, which contains subtitles to explain the scenario interactions. Moreover, the textual description and posters could be found under the  interactive slideshow.

Video:

Registering a motor vehicle in another country scenario from SCOOP4C on Vimeo.

Slideshow:

 

Description:

Tanja is moving from country A to country B for a new job opportunity. First she has to register herself, then she needs to have obtained a car insurance that is accepted in the country B   and afterwards she can register her car in her new country of residence. 
For the vehicle registration, Tanja uses the service (vehicle registration) of the Single Digital Gateway (1). The single digital entry point provides her the needed information and forwards her to the registration portal of the local Vehicle Registration Authority (VRA)  in country B (1.1).

Tanja uses her digital ID that is accepted in country B for the registration; in the first instance to verify her personal information and to give consent to share the relevant data (2). The required data is then automatically transferred between the vehicles registries of the VRAs from country A and B (2.1). The registration is accomplished with multilingual standard forms, available in different EU languages. Tanja has to complete them with any missing data that was not transferred and confirms the correctness by submitting the form (2.2). Relevant data includes the EU Certificate of Conformity , proof of insurance cover,  proof of ownership, proof of value added tax payment , proof of roadworthiness (in accordance with EC 2009/40), and the payment of vehicle registration/ road tax.

After the local VRA of country B processes and accepted the registration (which includes double-checking for information on file entries using EUCARIS ) (3), the confirmation certificate is issued (3.1) and the car tax is generated . Subsequently, Tanja pays the fee for the registration via ePayment (4), enabled through the DIRECTIVE (EU) 2015/2366. Concurrently, she fills out a SEPA Direct Debit Scheme for the tax authority to collect the car tax going forward. The finalized documents as well as the general information on Tanja and her car are sent to the national VRA in country B (5) and stored in their registry (5.1). Finally, Tanja receives the registration confirmation certificate (6) and can decide whether she wants to pick-up her new plate at a registered pick-up point or if it should be send securely  to her new address.

After the registration procedure, Tanja has to return her old license plates to the VRA of country A. Because she had to physically move her car from country A to B, she either had to request temporary export plates at her past VRA or use her original  plates. Tanja will need to return the plates which will signal to the VRA of country A that the car is no longer in use in their area of jurisdiction, either because the plates were temporary export plates or because a return of original plates and a removal from the registry of residence indicates that she moved abroad.

For the seamless exchange of the different certificates, forms, and personal data between member states, an EU-wide service maps the knowledge based on unified vocabularies and taxonomies. The services base on legal frameworks that support OOP implementations (e.g. eIDAS and SDGR). This way, data can be automatically shared between the registries of the involved countries and registries. The data and payment transfers are secured via a transport protocol. 
 

Moving Domain Poster

Gap list Moving

Roadmap Action List (Moving)

Roadmap Area Nr. Scenario Domain Gap Reference Nr. Roadmap Action Description of Action Measures Expected Results Responsible Actors Roadmap
Motivators MA.3 Social Protection, Health, Taxation, Moving, Social Protection Communicate knowledge about benefits and positive impacts of the (cross-border) OOP implementation to citizens through PR campaigns Conduct PR campaign through major communication channels such as social media, TV, newspaper, etc., in order to reach different citizen groups. Awareness raising to citizens Increased level of citizen's interest on services. High level of awareness of benefits and constructive impacts of the OOP solutions. EU policy makers, National policy makers, Service providers
Motivators MA.2 Social Protection, Health, Taxation, Moving, Education Inform citizens about benefits and positive impacts of the (cross-border) OOP implementation Making citizens aware of the benefits such as administrative burden reduction, cost and time saving etc. as well as the positive impacts on society and economy, which come by the (cross-border) OOP implementation Awareness raising to citizens Increased level of citizen's interest on services, higher level of awareness of benefits and constructive impacts of the OOP solutions will lead to more motivation among citizens. EU government, National government, Academia, NGOs
Trust and Transparency TTA.6 Health, Social Protection, Education, Moving, Taxation H.6, SP.7, E.8, M.7, M.8, T.10 Provide rights to withdraw data sharing consent as well as to modify their personal data Citizens should have the right to withdraw their consent for data sharing as well as to, to correct and even delete (if not necessary) their personal data at any time Policy Recommendation More control on the correctness and use of personal data leads to higher level of trust EU policy makers, National policy makers, EU legislators, National legislators
Trust and Transparency TTA.5 Health, Social Protection, Education, Moving, Taxation H.6, SP.7, E.8, M.7, M.8, T.10 Develop EU-wide transparency regulation Development of regulation on EU level, in order to grant transparency on the use of personal data that applies to all the EU-Members (in order to grant cross-border services). Implementation of regulations An EU wide transparency regulation is implemented and citizens are aware of it. Transparent use of personal data is guaranteed by government. EU government, National government, National legislators, EU legislators
Trust and Transparency TTA.4 Health, Social Protection, Education, Moving, Taxation H.6, SP.7, E.8, M.7, M.8, T.10 Inform citizens about transparent implementation of the OOP Active distribution of educative and promotional materials on transparency aspects of OOP services among the citizens by government. Awareness raising to citizens Public awareness about transparent OOP implementation. Higher level of citizens' of trust. Willingness of citizens to cooperate in terms of use of personal data and data sharing consent. National government
Trust and Transparency TTA.3 Health, Social Protection, Education, Moving, Taxation H.6, SP.7, E.8, M.7, M.8, T.10 Develop instructions for OOP service providers Elaboration of detailed instructions for service providers for all occasions, including accidental misuse, in order to reduce excessive personal responsibility of clerks. Design processes Higher level of service provider's confidence. Transparency in the OOP implementation will lead to higher level of trust in the OOP solutions. EU implementers, National implementers, Service providers
Trust and Transparency TTA.2 Health, Social Protection, Education, Moving, Taxation H.6, SP.7, E.8, M.7, M.8, T.10 Develop transparent mechanisms of personal data processing Provide transparency in procedures for accessing and processing of personal data in the OOP implementation by development of clear and acceptable tracking (reviewing) possibility for citizens. In addition, appropriate supporting political commitments, reg Design processes, Development of concepts Transparency in the OOP implementation will lead to higher level of trust on the OOP solutions. Data subject is able to identify and aware by whom, where and why their personal data was used, which builds trust. EU policy makers, National policy makers, EU implementers, National implementers, Service providers
Trust and Transparency TTA.1 Education, Health, Moving, Social Protection E.11, H.5, H.14, M.12, SP.2 Implement transparent OOP solution for providing consent on data sharing Facilitate provision of the data subject’s consent for data sharing (including emergencies in case you are not able to provide) by defining an explicit and common concept of the process. Policy Recommendation, Implementation of enablers Clear concept and seamless implementation for providing consent of data sharing will increase the level of trust on OOP implementations EU implementers, National implementers, EU policy makers, National policy makers
Technical Interoperability TA.4 Moving M.11 Extend ePayment system to national and international payment services To reduce administrative burden and provide access to a wider range of citizens, the EU-wide ePayment system should be usable with national and international private payment services like PayPal or SofortÜberweisung. Implementation of enablers Facilitate cross-border secure payment to increase citizens’ mobility across Europe and attract more citizens to use public services. EU implementers, National implementers
Technical Interoperability TA.1 Education, Moving, Taxation E.7, E.16, M.10, T.8, T.9 Implement cross-border eID according to eIDAS As eID is enforced in most Member States through the eIDAS, the use of the eID should now be also applied to cross-border services. Therefore national implementers have to review the national standards and adjust them accordingly. Implementation of enablers The cross-border authentication and authorisation through national eID will ease the mobility of citizens across the EU and boost cross-border OOP implementations in general. National implementers
Semantic Interoperability SA.5 Moving M.16 Provide information on national portals and information systems at least in English in addition to the local language Provision of information and services on national portals and information systems in two different languages (English and local language). Therefore policy makers and national implementers have to work together to achieve high quality translations. The mu Policy Recommendation Information in additional languages will remove language barriers and enhance the freedom of mobility of citizens of the EU Member States. Citizens can apply easy for services in different EU Member States and cross-border processes can benefit from the m EU policy makers, National policy makers, National implementers
Semantic Interoperability SA.3 Taxation, Moving, Education T.4, M.6, E.2 Develop and implement multilingual code lists Development and implementation of multilingual code lists of objects in each respective domain (e.g. universities and courses in the education domain) will ease cross-border OOP implementations. Policy makers and EU implementers have to work together to a Implementation of enablers Multilingual code lists enable and simplify data exchange between EU member states, reducing administrative burden and easing the general processes of OOP implementations. EU implementers, EU policy makers
Organisational Interoperability OA.8 Education, Health, Moving, Social Protection, Taxation Define effective organizational structures for OOP implementation Appropriate organizational structures at national and EU level are necessary for seamless OOP implementation. An effective organization structure should be defined at EU level and following at national level. Development of concepts Harmonised organizational structures across Europe will facilitate appropriate cross-border cooperation and consequently pave the way for seamless OOP implementation EU policy makers
Organisational Interoperability OA.7 Education, Health, Moving, Social Protection E.2, E.4, E.8, H.11, M.12, SP.13 Develop rules of authorisation of organisations and person Member States have bilateral and had hoc solutions for giving rights to use services (data) for administrations and persons. Development of guideline, Development of tools for authorisation The processes of authorisation of administrations (rights are granted by service providers) and authorisation of persons are separated (granted by service consumers). Tools and guidelines are prepared. EU policy makers, National policy makers, National implementers
Organisational Interoperability OA.6 Health, Moving H.6, M.8, M.14 Ensure transparent OOP services Design and implementation of transparent OOP services according to the EU and national legislations. This could be achieved by implement citizen’s control for own data: Notify / get citizens’ consent on how their data is used (e.g. who can have access) Implementation of public services, Development of concepts Higher citizen satisfaction and acceptance of the OOP solution. Transparency is important for citizens as citizens need to be in control of their data OOP implementers
Organisational Interoperability OA.5 Education, Health, Moving, Social Protection, Taxation Rules and guidelines for authorisation on data access Eligible entities to access personal data should be defined with consideration of trust and transparency Implementation of regulations, Development of guideline Higher level of data protection and transparency and consequently, more trust on OOP services EU legislators, EU legislators, EU policy makers, National policy makers
Organisational Interoperability OA.4 Education, Health, Social Protection, Moving, Taxation Reference processes for interaction in secure data exchange EU-wide reference process should be defined and implement in order to support secure interaction and data exchange between different entities from all Member States Design processes, Implementation of systems Secure, clear, and precise processes for data exchange, which will lead to accurate OOP implementation EU policy makers, EU implementers
Organisational Interoperability OA.2 Education, Health, Moving, Social Protection E.12, E.18, H.2, M.9, SP.1 Adjust organisational structures with aim to clearly define the national contact points Clear definition of the organisational structures at national level to determine national contact points. This can ease the cross-border cooperation between national entities from all Member States Policy Recommendation Seamless cross-border cooperation will support smooth cross-border OOP implementation National policy makers
Legal Interoperability LA.6 Moving, Social Protection, Taxation M.9, SP.1, SP.9, SP.10, T.2 Adjust legislation with aim to update form requirements in public sector according to e-government and OOP Form requirements in part of the current legislation is incompatible with the concept of OOP. Legislation should be amended according to the form requirement with aim to support implementation of the OOP and e-government. Research of sufficient legislation base, Implementation of regulations Abolished any incompatible between OOP implementation and form requirements. Consequently eliminate the legal barriers for the OOP implementation and data sharing between public sector entities National legislators
Legal Interoperability LA.5 Moving, Social Protection M.9, SP.12 Adjust national legislations according to EU legislation to define clear decision-making structures as well as responsibilities Insufficient decision-making power at the correct level with unclear responsibilities could threat the cross-border OOP implementation. Consequently, development of legal acts and guidelines, which clearly define responsibilities at different levels of go Implementation of regulations National legislations will facilitate cross-border cooperation of national entities and furthermore, ease the OOP implementation at different levels. National legislators